Refund policy
Refund & Return Policy
Last updated: July 2026
At Cupario, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition.
- Returned in its original packaging.
- Accompanied by proof of purchase (such as your order confirmation or receipt).
How to Start a Return
To initiate a return, please contact us at:
Include the following information in your email:
- Order number
- Reason for the return
- Photos of the product (if the item is damaged or defective)
Once your request has been reviewed and approved, we'll provide detailed return instructions, including the appropriate return address.
Please do not send any items back without contacting us first, as unauthorized returns cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
- Damaged during shipping
- Defective
- Incorrect
Contact us within 48 hours of delivery at cupariostore@gmail.com.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photos showing the damage or incorrect item
If the issue is confirmed, we'll gladly arrange a replacement or issue a full refund at no additional cost.
Return Shipping
If your return is approved due to a damaged, defective, or incorrect item, Cupario will cover the return shipping costs.
For returns requested for any other reason, customers are responsible for return shipping costs unless otherwise agreed upon by our support team.
Exchanges
If you wish to exchange your item, please contact us before placing a new order.
Our support team will assist you in finding the best solution based on your situation.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Gift cards.
If you have any questions regarding the eligibility of your purchase, please contact us before requesting a return.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
To qualify, the item must be:
- Unused
- In its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.
If you haven't received your refund within 15 business days after approval, please contact us at:
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it can no longer be cancelled.
If you need assistance, please contact us as soon as possible at:
Contact Us
If you have any questions regarding our Refund & Return Policy, our support team is happy to assist you.
Email: cupariostore@gmail.com
We aim to respond to all inquiries within 24–48 business hours.