Shipping policy
Shipping Policy
Last Updated: July 8, 2026
At Cupario, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are carefully prepared and processed after payment confirmation.
Our processing time is:
1–5 business days
Business days are Monday through Friday, excluding weekends and major holidays.
During high-demand periods, promotions, or holidays, processing times may take slightly longer. We appreciate your patience during these periods.
Shipping Time
We proudly ship orders within the United States.
Estimated delivery time:
5–10 business days
Delivery times begin once your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on:
- Your location
- Shipping carrier delays
- Weather conditions
- Holidays
- Unexpected circumstances outside our control
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
If you have not received your tracking information after your order has been shipped, please contact us at:
Shipping Costs
We offer shipping options during checkout.
Any applicable shipping costs will be displayed before completing your purchase.
From time to time, Cupario may offer free shipping promotions or special delivery offers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review your:
- Name
- Shipping address
- Apartment or unit number (if applicable)
- Contact information
If an order cannot be delivered due to incorrect information provided by the customer, Cupario is not responsible for delays, additional shipping costs, or lost packages.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and transferred to the shipping carrier, delivery responsibility is shared with the carrier.
Cupario is not responsible for:
- Lost packages marked as delivered by the carrier
- Stolen packages after delivery
- Delays caused by shipping carriers
- Incorrect addresses provided by customers
If your package appears to be delayed or missing, please contact the shipping carrier first using your tracking information. Our support team will assist whenever possible.
Damaged Orders
We want your Cupario experience to be perfect.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Send an email to:
Please include:
- Your order number
- Photos of the product and packaging
- A description of the issue
Our team will review your request and provide the best possible solution.
Contact Us
If you have any questions regarding your shipment, please contact our support team.
Cupario Customer Support
Business Address:
6370 SW 138th Pl
Miami, FL 33183
United States
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)